FAQ

At The Perfect Jean Shop, we engineer each garment to celebrate your unique shape. Our premium basics are crafted with precision to ensure perfect fit and incredible comfort. We offer a range of fits including Athletic, Bootcut, Slim, Skinny, and Thick Thicc to accommodate diverse body types.

Our collection includes: Athletic fit, Bootcut, Crew Neck – Slim, Denkhaki™, Jeans, Polo shirts, Shorts, Skinny fit, Slim fit, Slim Thick, Thick Thicc, Tops, and V-Neck styles. Each is designed to provide the perfect fit for your body type.

We recommend consulting our detailed size guide available on each product page. Our clothing is engineered with precision fits, so you can feel confident selecting your usual size. If you’re between sizes or unsure, we suggest sizing up for comfort.

We carefully process orders within 1-2 business days. After processing:

• Standard Shipping: 10-15 business days via DHL or FedEx
• Free Shipping: 15-25 business days via EMS (for orders over $50)

Please allow additional time during holiday seasons or unexpected circumstances.

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL or FedEx
• Free Shipping: Available on all orders over $50 via EMS

Yes, we’re proud to serve customers across the globe! However, we’re currently unable to deliver to certain Asian countries and remote locations due to logistical constraints. If you have questions about delivery to your specific location, please contact us.

Tracking information will be provided once your order ships. You’ll receive an email with tracking details so you can follow your perfect fits every step of the way to your doorstep.

If your order doesn’t arrive within the estimated delivery window, please contact our customer care team at [email protected]. We’re here to ensure your Perfect Jean experience is flawless from click to delivery.

We want you to be completely satisfied with your purchase. You may return items within 15 days of receiving your order. Items must be unworn, unwashed, and in original condition with tags attached.

Please contact our customer care team at [email protected] to initiate a return or exchange. Include your order number and the reason for return. We’ll provide you with return instructions and address.

Once we receive your returned items and verify their condition, we’ll process your refund within 5-7 business days. The refund will be issued to your original payment method.

To make your shopping experience as seamless as our fits, we accept all major payment methods including Visa, MasterCard, JCB, and PayPal. Your financial security is as important to us as your physical comfort.

Absolutely. We use industry-standard encryption and security measures to protect your payment information. Your financial security is our priority.

While creating an account allows you to track orders and save preferences, you can checkout as a guest. However, we recommend creating an account for a faster checkout experience in the future.

Our headquarters is located at 756 Dola Mine Road, Raleigh, US 27604. We ship worldwide from our Raleigh facility.

We believe true confidence comes from clothing that fits perfectly and feels incredible. That’s why we’ve crafted both our products and delivery experience to be thoughtful and reliable. We’re committed to bringing perfect fit to your doorstep and celebrating your unique shape with our precision-engineered garments.