Shipping Information

At The Perfect Jean Shop, we deliver premium basics with the same precision we apply to crafting our garments. Our shipping process is designed to be efficient, reliable, and tailored to your needs.

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Methods & Timeframes

Shipping Method Carrier Cost Delivery Time
Standard Shipping DHL or FedEx $12.95 10-15 business days after dispatch
Free Shipping EMS Free for orders over $50 15-25 business days after dispatch

Note: We ship worldwide, excluding certain Asian countries and remote locations. International customers may be subject to customs duties and taxes, which are the responsibility of the recipient.

Returns & Exchanges

We believe every garment should fit as perfectly as our privacy policy protects your information. Our returns process is seamless, transparent, and tailored to your needs.

Key Return Details

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with original tags attached
  • Return Shipping: Customer responsible for return shipping costs
  • Refund Processing: 5-7 business days after we receive your return

What Can Be Returned

We accept returns and exchanges on most items, including:

  • Jeans: Athletic, Bootcut, Skinny, Slim, Slim Thick, Thick Thicc fits
  • Tops: Crew Neck – Slim, V-Neck, Polo styles
  • Shorts: All styles and fits
  • Denkhakiâ„¢ Collection: Full range of products

Non-Returnable Items

For hygiene and quality assurance reasons, we cannot accept returns on:

  • Final Sale Items: Clearly marked during purchase
  • Worn or Washed Items: Any signs of wear or washing
  • Items Without Original Tags: Tags must be intact and attached
  • Personalized/Custom Items: Made specifically for you

Step-by-Step Return Process

  1. 1 Initiate Your Return

    Start your return within 15 days of receiving your order. Use our simple return form below or contact our customer care team.

  2. 2 Prepare Your Package

    Ensure all items are:

    • In original condition
    • Unworn and unwashed
    • With all original tags attached
    • In the original packaging if possible
  3. 3 Ship Your Return

    Pack your items securely and ship to:

    The Perfect Jean Shop – Returns
    756 Dola Mine Road
    Raleigh, US 27604

    We recommend using a trackable shipping service and keeping your tracking number.

  4. 4 Receive Your Refund

    Once we receive and inspect your return:

    • Refunds processed within 5-7 business days
    • Original shipping costs are non-refundable
    • Refund issued to your original payment method

Exchange Process

Prefer a different size or style? Our exchange process is straightforward:

  • Follow the standard return process above
  • Clearly indicate “EXCHANGE” in your return request
  • Specify the desired size/style for your exchange
  • We’ll ship your new item once we receive the return
  • No additional shipping charges for exchanges (size/style changes only)

Refund Timeline & Methods

We process refunds with the same precision we apply to crafting our garments:

  • Processing Time: 5-7 business days after we receive your return
  • Credit Card/PayPal: Refunded to original payment method
  • Bank Transfer: May take additional 3-5 business days to appear in your account
  • Store Credit: Immediate issuance for exchanges or credit requests

Note: International refunds may take additional time depending on your bank and location. Original shipping costs are non-refundable, and return shipping is the customer’s responsibility.

International Returns

While we proudly serve customers globally (excluding certain Asian countries and remote locations), international returns follow the same process with additional considerations:

  • Return shipping costs are the customer’s responsibility
  • Customs duties and taxes for returned items are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges
  • Refund processing may take additional time for international transactions

Need Assistance?

Our customer care team is here to help you achieve the perfect fit, both in our garments and in your shopping experience.

Email: [email protected]

Response Time: Within 24 hours during business days

We’re committed to making your returns experience as seamless and comfortable as our perfectly engineered fits.

Thank you for choosing The Perfect Jean Shop. We’re dedicated to ensuring your complete satisfaction with every purchase.